All bookings will be confirmed in writing, by post, email, and fax or otherwise by an authorised representative of Premier Travel Chauffeurs Ltd.
Changes or variations to any journey other than that which was agreed and quoted for at the time of booking, may be charged accordingly.
All quotes shall be valid for 24 hours.
Clients must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline.
Customers must ensure they choose the right vehicle for their journey in terms of passenger numbers and luggage. Please note due to safety regulations, Premier Travel Chauffeurs will not carry baggage in the vehicle cabin, therefore all baggage must fit within the boot. Vehicles that are booked by the client, that are not suitable for the purpose for which they have been booked, may be subject to extra charges and may result in a delayed transfer. Please contact one of our advisors if you require any assistance with your size/type of vehicle.
All confirmations are sent by email, this must be proof read and a return email replying saying that you are satisfied with with the details, If a return email has not been sent then we are not liable for any unforeseen circumstances that may arise on this transfer i.e. incorrect or missing flight numbers, contact names, phone numbers, dates, times and full addresses. We cannot be held liable in the event of emails not being received due to spam, junk or virus filters or other technical factors outside of our control. If we do not receive an email bounce back notification it shall be deemed the email was delivered.
All journeys must be paid for in full prior to the journey taking place. Payment can be made by cash, credit card and cheque. Please allow sufficient time for payments to reach Premier Travel Chauffeurs prior to your date of travel.
We accept bank transfers.
We accept all major debit and credit cards.
We store credit card details securely.
Extra charges may be debited from cards after the transfer has taken place if applicable.
Premier Travel Chauffeurs will do its utmost to ensure our drivers are punctual, we cannot accept responsibility for delays caused by circumstances outside of our control.
In order to maintain exceptional levels of service Premier Travel Chauffeurs may occasionally, and at peak times, provide subcontracted vehicles.
Premier Travel Chauffeurs will try to ensure that the vehicle requested is the vehicle supplied on the day. However, in the event that this is not possible due to unforeseen circumstances, we will do our utmost to provide an alternative vehicle(s) which will allow safe transportation of the passengers.
HEALTH AND SAFETY
Premier Travel Chauffeurs will drive at safe speeds in accordance with road conditions, traffic and legal speed limits.
Premier Travel Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
Premier Travel Chauffeurs will not tolerate any verbal or physical abuse directed to its Chauffeurs or other staff.
Premier Travel Chauffeurs maintains a strict non-smoking policy in all its vehicles.
Premier Travel Chauffeurs Insurers will not cover injury caused by passenger’s irresponsibility such as not wearing a seat belt or opening doors before the vehicle has come to a halt.
Under no circumstances will the vehicle carry more passengers than the vehicle is licensed for and insured to carry.
In the event of sickness, spillages and soiling in the vehicle, the cost of a valet and time lost will be a minimum of £150.00 + VAT.
Customers property is carried at their own risk and Premier Travel Chauffeurs shall not be held responsible/liable for any loss or damage to such property.
By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of Child seats or restraints. It is the adult passenger’s entire responsibility to make sure any children in his/her care are properly secured. Premier Travel Chauffeurs will of course store Car Seats at our office free of charge whilst the passengers are away and return them on the return journey.
It is not by law for us to have car seats, we only use them if they provide them for their peace of mind.
Premier Travel Chauffeurs will travel by the most appropriate route on the day using our experience & knowledge of local conditions, unless instructed otherwise by the customer at the time of booking.
TYPE OF VEHICLE
Passenger vehicle: This will be the standard vehicle category unless otherwise stated. This could be any of our fleet, passenger vehicle, executive passenger vehicle, estate, people carrier, no specific car. It will depend on which vehicle is nearest at the time of pick up.
Estate: (This is an extra charge) You will be sent a vehicle that will fit you and your luggage, 1 to 4 people. An estate vehicle or larger will be dispatched. luggage space: 4 large suit cases and 2 hand luggage,
People Carrier: (This is an extra charge) This vehicle will be sent for parties of 1 to 8 people with more than 4 large suit cases and 2 hand luggage. This vehicle can take 8 suitcases and 8 pieces of hand luggage.
Requested Saloon: You may request a passenger vehicle (no extra charge) for your transfer but this is not guaranteed. 2 suitcases (hold luggage) and 2 pieces of hand luggage. Subject to availability.
Executive Saloon: (This is an extra charge) A Mercedes E class or similar will be dispatched. This will be a guaranteed service. 2 suitcases (hold luggage) and 2 pieces of hand luggage.
Premier Travel Chauffeurs will not wait in undesignated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.
At airports a minimum charge of £8.00 + VAT will be charged for for the first hour after flight lands.
A maximum time of 10 minutes for address collections & 30 minutes for airport/seaport/ collections will be allocated to each booking. In the event that Premier Travel Chauffeurs are unable to make contact with the client, we will classify this reservation to be a no show & will be subject to 100% cancellation charges and £20 per hour waiting time or part thereof.
Cancellation of a reservation must be made in writing, by email, telephone or fax and with a minimum of 24 hours notice prior to the time of booking.
Cancellation of more than 24 hours prior to the time of booking will incur a £0 cancellation charge and full refund will be issued in a timely manner.
Cancellation informed within 24 hours, prior to the time of booking will incur a 50% cancellation charge of the quoted price for provision of service.
Cancellation given with less than 12 hours notice, prior to the time of booking will incur a 100% cancellation of the quoted price for provision of service.
Premier Travel Chauffeurs aim to provide exceptional levels of service on every journey. If you feel you have cause for complaint, please contact Premier Travel Chauffeurs in writing within 30 days. Please direct your correspondence to Premier Travel Chauffeurs Ltd, The Old Forge, 790 The Ridge, St Leonards on Sea, East Sussex, TN37 7PS